Frequently Asked Questions

Is shipping free?

Yes — we offer free shipping on all orders.

How do I track my order?

Once your order has shipped, you'll receive an email with a tracking link. You can also see your order status in your account.

How do returns work?

Not quite satisfied? You have 30 days from the day your order arrives to request a return for a full refund. Email info@haleylondon.com and we'll walk you through it.

How long does shipping take?

Orders are processed within 1-5 working days. After dispatch, delivery typically takes 7-12 working days, depending on where you live.

How do I choose the right size?

Our garments fit true to size. Check the size chart on each product page to find your perfect fit.

Need help or advice?

Have a question or want styling advice? Email us and we'll reply within 24-48 hours.

info@haleylondon.com