Shipping policy

Shipping Policy

Effective Date: 10 November 2026
Website: https://haleylondon.com
Contact: info@haleylondon.com

At Haley London, we aim to provide reliable and transparent shipping for every order.

1. Order Processing

Orders are processed within 1 to 5 business days (Monday to Friday). Our daily order cut-off time is 2:00 PM UK time. Orders placed before the cut-off on a business day enter processing that same day. Orders placed after the cut-off, on weekends or on public holidays enter processing on the next business day. During periods of high demand, processing times may extend slightly. Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. Delivery Timeframes

After dispatch, delivery typically takes 7 to 12 business days, depending on destination. Please note:

  • Delivery times are estimates and not guarantees
  • Delays may occur due to customs, carrier disruptions, weather, or high seasonal demand
  • International shipments may be subject to additional transit time

Most shipments arrive within the stated timeframe.

3. Shipping Rates

We currently ship to addresses in the United Kingdom only. Shipping is free on all orders, with tracking included. There is no minimum order value. The free shipping rate is confirmed at checkout before payment.

4. Tracking

All shipped orders include tracking where available. Tracking information will be sent to your email once the order has been dispatched. If you have not received tracking details within 5 business days, please contact support.

5. Customs and Import Charges

For international orders, the following may apply depending on your country:

  • Import duties
  • Import taxes and other applicable taxes
  • Customs handling and clearance fees

These charges are not included in the price of the item. They are charged to you and paid by you as the customer. Shipments refused because of unpaid customs or import charges may lead to a return shipping deduction from any refund.

6. Address Accuracy

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

7. Lost or Delayed Packages

If your tracking shows a delay beyond the estimated timeframe, please contact us. If a package is marked as delivered but not received:

  • Customers must first contact the carrier to initiate a local investigation
  • We may assist in opening a formal claim where applicable

We are not responsible for theft or loss after confirmed delivery to the address provided at checkout. However, we will make reasonable efforts to assist customers in resolving carrier issues.

8. Risk of Loss

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

9. Service Disruptions

We are not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Customs delays
  • Postal strikes
  • Carrier disruptions

10. Contact

For any questions about shipping:
Haley London
Email: info@haleylondon.com
Phone: +1 (213) 556 4715
Website: https://haleylondon.com

Registered business address (not a return address):
ECOMDREAM
24 Gracemar Avenue
Panania NSW 2213
Australia
ABN: 87 728 334 984